In this article, we've compiled some of the most frequently asked questions about ShopBase below. In case you want to find out more, please don't hesitate to contact us for more information.
Overview of ShopBase
Product and order processing
Yes, you can quickly import products from AliExpress and fulfill orders with AliExpress suppliers directly on your ShopBase admin using our Ali Dropship Connector app.
You can also use PlusHub, our exclusive dropshipping agent that sources, stocks, and fulfills any trending product with fast shipping & high product quality assurance.
With PrintHub, you can launch POD campaigns to start selling immediately and manage order processing at ease.
With ShopBase, you can easily add custom options to a new or created product in store so that your customers can personalize the products to their preferences before placing an order.
Theme and storefront
On ShopBase, you can create your own size chart and enable size charts using product tags. Please refer to these articles for more information: How to create your own size chart and Enable size chart for non-Print Hub products.
Payment gateways
On ShopBase, you can add a variety of payment gateways to your store, including our built-in payment gateways: ShopBase Payments and ShopBase Marketplace Payments to help reduce the risk of blocked accounts and pending payments. Please refer to this article for the full list of payment gateways.
and ShopBase Marketplace Payments - our internal payment gateway - helps reduce the risk of blocked accounts and pending payment with numerous superior features for your e-commerce stores. You can register for these payment gateways directly on your ShopBase admin site.
Yes, you can connect the same PayPal account to more than 1 store.
It may take some time to synchronize data, and it normally requires 24 hours. If the status has not updated after 24 hours, please contact us for further assistance.
If you wish to disable Link in the card element, you can do so by visiting the Link section within your Payment Method settings on the Stripe dashboard, and clicking Turn off button.
Once Link has been disabled, it may take a few minutes for the change to take effect on your store.