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Set Up Review Rewards

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Reviews are invaluable for e-commerce businesses, and rewarding your customers when they leave a review on your store is a great way to increase engagement. This guide will walk you through the process of setting up rewards for your customers when they share their product experiences.

Step-by-step Tutorial

Activate Reviews Rewards
In store admin dashboard, go to App > Installed Apps > Product Reviews.
Then navigate to Rewards, toggle on the REWARD CUSTOMERS WHEN THEY LEAVE A REVIEW feature.
Configure your discount

The discount can be set either as a % OFF (percentage off) or a specific Price off. Simply enter the required percentage or amount.

Reviewer conditions

You can set specific conditions for reviewers to see the discount. These conditions include:

Any reviewers: All reviewers can see the discount.
Reviewer is a customer: Only customers who have made a purchase can see the discount.
Must be the buyer of the reviewed product: Only customers who have purchased the product they are reviewing can see the discount.
Review conditions

Set conditions regarding the type of review in order to see the discount:

Any review: The discount is shown after any review is completed.
Any review with title and body filled in: The discount is shown only for reviews that include both a title and a body.
Any Rreview with at least one photo: The discount is displayed only for reviews that include a photo.
Minimum ratings

Specify the minimum rating that a review must have in order to receive the discount (1-5 stars).

Reviewers will receive discount code through email. You can customize the email content in Settings > Notifications > Review reward.

When a review has been successfully submitted, the customer will be presented with a discount code. They can use this code to avail a discount during the checkout process for their purchase.

You can also set up a promotional message to encourage leaving a review in exchange for a discount code. Please refer to this article for more information and for guidance on how to set this up.