Grant Tiktok Pixel Access to ShopBase

When using TikTok Pixel to track events on your ShopBase store, you may encounter issues that require the expertise of our support team. To facilitate a thorough investigation, it's essential to share your TikTok Pixel with our support account. This article provides a comprehensive guide on granting TikTok Pixel access to the ShopBase.

Step-by-step Tutorials

Grant Pixel Access to an Ad Account

Log in to Tiktok Business Center as admin and click Pixel under the Assets tab on the sidebar. Then, click Add pixel.

Paste the TikTok Pixel ID that you wish to share. You can find the TikTok Pixel ID in the Event Manager. Click Add.

Select the pixel from the list that you want to share. Under the Linked Assets tab, click Link Assets to display a list of ad accounts that the Business Center has access to.

If the ad accounts you'd like to share a Pixel with are not connected to the Business Center, refer to Add ad accounts to Business Center to learn how to do so.

Select the ad account you want to assign the pixel to, and click Assign.

The selected ad account will be authorized to view data of pixels and use pixel for ads.

Assign Business Center Level Roles

Log in to Tiktok Business Center as admin and click Members under the Users tab on the sidebar. Then, click on Invite member.

In the Email address field, enter the ShopBase account email ([email protected]). Then, choose Admin or Standard and click Next.

In the Advertiser accounts tab, select the ads account and turn on Admin permission. And click Confirm.

Your request will display a pending status.

Notify ShopBase Support to Accept Your Invitation

After completing steps 1 and 2, it is crucial to inform our support team to accept your invitation. Once accepted, the status will promptly disappear.

Grant Pixel Access to Member

In Pixels tab, click on Assign to assets.

In the Pixels tab, select the pixel you wish to share, and click Assign.

You have successfully granted TikTok Pixel access to ShopBase. Our support team will now access and investigate your issue further, providing relevant information to resolve your problems.

If you have any questions or require additional support, please don't hesitate to contact ShopBase customer support team.